Privacy Policy

Your privacy is important to us. This Policy explains what data we collect and how we use it to provide and improve DwarSeva.

Information We Collect

• Organization Information: Society/company name, address, contact details, and administrative information
• Account Information: Name, email, phone number, and role within your society or organization
• Society Data: Building information, unit details, member lists, wings, and operational data
• Visitor Data: Visitor requests, pre-approvals, check-ins/check-outs, and visitor logs
• Community Data: Announcements, feedback, family member information, and notifications
• Contact Form Data: Name, email, phone, city, country, and message when you reach out to us

How We Use Your Information

• Provide and maintain our society management services
• Manage visitor access and security for your organization
• Send important notifications and announcements to society members
• Respond to your inquiries and provide customer support
• Improve our services and develop new features
• Ensure security and prevent unauthorized access
• Provide administrative tools and reporting for society management

Data Sharing and Third Parties

We do not sell your personal information. We may share data with:

• Service Providers: AWS for hosting, SES for email delivery, API Gateway for contact forms
• Legal Requirements: When required by law or to protect rights
• Business Transfers: In case of merger, acquisition, or sale of assets

Data Security

We implement industry-standard security measures including:

• Encrypted data transmission (HTTPS/TLS)
• Hashed passwords and secure authentication
• Role-based access controls (RBAC)
• JWT tokens with refresh mechanisms
• Regular security audits and monitoring

Data Retention

We retain your data as long as your account is active or as needed to provide services. Contact form submissions are kept for up to 2 years for support purposes. You may request data deletion at any time.

Your Rights

You have the right to:

• Access and review your personal data
• Correct inaccurate information
• Request deletion of your data
• Export your data in a portable format
• Opt-out of non-essential communications

Cookies and Tracking

We use essential cookies for authentication and service functionality. We do not use tracking cookies for advertising purposes.

International Data Transfers

Your data is processed in India and may be stored on AWS servers globally. We ensure appropriate safeguards are in place for international transfers.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service.

Contact Us

For privacy-related questions or to exercise your rights, contact us: